Operations
Shipping & guarantee
Concrete logistics, stated plainly.
Shipping
- Origin: United States, domestic shipping only.
- Handling: orders typically ship within 1–2 business days.
- Packaging: sealed interior with desiccant where appropriate.
- Temperature: lyophilized peptides are stable at ambient temperature for transit — moisture, not brief warmth, is the real storage risk — so we invest in sealing, not theater.
- Free shipping: standard shipping is free on US orders over $200.
- Tracking: emailed when your order ships.
Rates
| Destination | Standard | Express (UPS 2nd Day Air) |
|---|---|---|
| CA, NV, AZ, OR, UT | $8.95 · 2–4 business days | $19.95 |
| Central US | $9.95 · 3–5 business days | $19.95 |
| East Coast and other states | $10.95 · 4–6 business days | $19.95 |
| Alaska, Hawaii, US territories | $17.95 · Priority Mail, 3–5 business days | Not available |
Standard is free on orders over $200. Orders typically ship within 1–2 business days of the payment clearing, and express orders within one business day of it; a first order, an ACH bank payment or a Zelle transfer can add time before that. Express arrives two business days after the order ships, and the express charge is refunded if an express order doesn't ship within one business day of the payment clearing.
The guarantee
Because research compounds can't be restocked once shipped, we don't take physical returns. The guarantee is tied to the paperwork instead:
- Purity guarantee: if independent testing you commission shows a lot materially below the specification stated for that product, we refund that item in full — this does not depend on our own certificates being published yet.
- Transit guarantee: packages lost or damaged in transit are reshipped free — one reship per order, then we make it right case by case.
- Errors: wrong item or wrong size shipped — we reship correctly at no cost, no questions.
To start any claim, contact us within 30 days of delivery (or expected delivery) with your order email.