Refund policy

Returns

Because research compounds can't be restocked once shipped, we don't take physical returns. Our guarantee is tied to the paperwork and the delivery instead.

When we refund or reship

• Purity: if independent testing you commission shows a lot materially below the specification stated for that product, we refund that item in full.
• Lost or damaged in transit: we reship free, one reship per order, then make it right case by case.
• Our error: wrong item or wrong size shipped, we reship correctly at no cost.
• Late express: the express charge is refunded if an express order doesn't ship within one business day of the payment clearing.
• Cancelled orders: we may refuse, cancel, or refund any order at our discretion, including where an order suggests intended human use, as the research-use policy describes. Bank-transfer (Zelle) orders whose transfer never arrives are cancelled with nothing charged.

How to make a claim

Contact us within 30 days of delivery (or expected delivery) with your order email. Approved refunds go back to the original payment method.

These terms are part of our terms of service; shipping times and rates are on the shipping & guarantee page.